Guaranteed Ride Home Customer Testimonials
Read notes from commuters who have used the free Guaranteed Ride Home service:
I love the GRH Program it is wonderful. Just recently (1/8/10) when my Dad got a call from Johns Hopkins that his compatible kidney had arrived. I was at work at a time when the commuter bus was not going to be running for another 2 hours. Since time was of the essence, I was able to call GRH and a cab was here in 15 minutes. It was wonderful! The cab driver was professional, courteous, and a lot more customer service minded then the late night guards on duty at the Johns Hopkins Hospital. He spoke clearly and respectfully when communicating anything I needed to know. Thank you very much Commuter Connections for this GRH service, it was right there when I needed it.
I called yesterday and needed a ride home from work to Stafford, VA as I was experiencing an excruciating migraine (allergy to caffeine and apparently the decaf coffee I ordered – was not). You helped me get home in under an hour and I cannot thank you enough. Whoever answered my phone call was pleasant, understanding and above all compassionate! The cab driver was fantastic and caring and made sure I was comfortable and all was quiet in the cab on the way home. I made it home before I embarrassed myself with all that goes on with a migraine and I cannot thank you enough. That was my first time using your services and all I can do is keep thanking you over and over again.
Love this program. Thanks for the service. I think this is a wonderful program, even though I have only had to use it once in three years. When you are sick and have to get home and you have no other means, this is a godsend.
"Your service is a life saver, performed with style and grace! You run a first class program, with professional and most helpful staff. They’ve saved my sanity on several occasions, and I am indebted. Thank you!"
"I signed up for the Guaranteed Ride Home Program about three months ago, never thinking that I would have to use it. Well, on Wednesday of last week I was sick and needed to go home. I must say, the program was extremely well run and hassle free. Your customer service representative was very courteous and efficient—even to the extent of telling me to “stay in the building because I was sick” and the cab company would call me when they arrived. I hope I never have to use it again, but it is nice to know it is there." Thanks,
"Truly outstanding service, GRH staff was extremely professional. Without GRH I would not have made it to see my wife during the birth of our son. Thx."
"Fantastic job. It's comforting to know I am not stranded if an emergency should arise. Thank You."
"I've had to use Commuter Connections several times and I have been thrilled with the outstanding service rendered. Thank you!"
"Thanks! Terrific service - I tell everyone about GRH, it's great."
"From what I experienced your service is exceptional and I don't know what would make it even better.
" Great service. Without a service like this I don't know if I would continue to use my vanpool. Thanks again."
Richard Bock of Woodbridge, Virginia is a veteran of the Guaranteed Ride Home program. Over the past few years, he's used the GRH service three times, twice to get home after unexpectedly working late at his job at the U.S. Customs and Border Protection, and once for a family emergency, after his son was in an automobile accident. According to Mr. Bock, the GRH program has given him "the peace of mind" to commute in his vanpool.
Loudoun County resident Lieutenant Colonel Bill Arrington takes the Loudoun commuter bus to his Army job on a daily basis. Recently his young son became ill and he needed to get home immediately. One call to the GRH program got him home quickly and the only cost he incurred was a tip to the taxi driver. The taxi fare itself and toll were covered by the program. In a thank you letter to Commuter Connections, Lt. Colonel Arrington describes himself as "…a satisfied customer".
Anne Arundel County resident Evelyn McGovern, a daily MTA bus commuter, used the Guaranteed Ride Home program recently during a family crisis. Her elderly mother had taken a turn for the worse. As she worriedly called her sister wondering how to get home, a colleague handed her a GRH information card. She called Commuter Connections and explained the situation. Ten minutes later a taxi pulled up at her office.
Terri Kirby of Anne Arundel County travels to her U.S. Department of Agriculture job in Washington, DC on a MTA commuter bus with her seeing-eye dog, Gus. During a recent commute, Gus fell down, couldn't walk and needed immediate veterinary attention. Terri remembered the Commuter Connections Guaranteed Ride Home program and called for assistance. Minutes later, a taxi took her and Gus to the care he needed.