How Does It Work?
When you register for the GRH program, you can use the GRH service up to four (4) times per year. Your year begins on your registration date. If a qualifying emergency arises on a day that you use an alternative commute mode (carpool, vanpool, transit, bike or walk) to get to work, call Commuter Connections at 1-800-745-RIDE and listen carefully as menu options have changed. Press (1) for English or (2) for Spanish then select (2) for our dispatching service. Our dispatching service is open Monday through Friday (except holidays) from 6 a.m. to 10 p.m. Your GRH trip must be taken between these hours. To speed up processing of your GRH trip, please have your registration number from your Commuter ID card ready.
Sorry, GRH cannot be used for transit disruptions or natural disasters. The GRH program is for unexpected emergencies and unexpected overtime only. GRH may not be used for personal errands, previously scheduled appointments, business-related travel or working late without a supervisor’s approval. Our dispatcher must verify unscheduled overtime requests with your supervisor. See the Participation Guidelines section for more trip restrictions.
Commuter Connections has contracts with several taxi companies, a rental car agency and a paratransit service provider to provide GRH transportation to get you to your destination quickly and safely. Our dispatcher will determine the best method to get you to your destination. You will receive a GRH Trip Authorization Number from our dispatcher. You will need to provide this number and your registration ID number to the rental car agency and taxi driver as proof that you have been approved for a GRH trip. There are no vouchers to worry about and in most instances the rental car agency will pick you up from work and take you to the nearest rental office. Commuter Connections will not reimburse commuters for trips not authorized by Commuter Connections. All GRH trips must be authorized by the Commuter Connections dispatcher.
If an emergency occurs before you have registered, you may still use GRH one time. However, you must register before you are eligible to use GRH again, and the trip you took counts as one of your four allowable trips per year.