Job Opportunities

Job Code:	ITFM-1038
Job Title:	Information Technology Manager
Job Type:	Full-time job
Department:	Information Technology & Facility Management
Salary:	$67,720 - $94,563
Normal Work Schedule:	Monday - Friday 9am -5pm
Date Posted:	5/6/2013
Description:	The Metropolitan Washington Council of Governments (MWCOG) is seeking an energetic candidate for their Information Technology Manager (IT Manager).  The IT Manager at MWCOG is responsible for ensuring reliable operations of MWCOG’s information technology infrastructure.  The IT Manager will directly oversee help desk and network operations as well as lead agency wide technology projects.  MWCOG’s IT Manager will also collaborate with local government CIOs and their staff to implement and support technology initiatives within the national capital region.  The IT Manager reports to the Director of Information Technology & Facility Management (ITFM). SAMPLES OF WORK Staff Management ·         Manages information technology full-time staff, interns, and contractors. ·         Reviews performance of staff on an annual basis consistent with MWCOG Human Resources Policy. Strategy ·         Sets goals and strategic direction for information technology operations, along with the ITFM Director. ·         Keeps abreast of current and future technology trends and makes appropriate recommendations to ITFM Director. Performance Management ·         Establishes metrics for system performance, service levels and security events. ·         Monitors adherence to metrics and reports regularly to ITFM Director. Project Management ·         Oversees implementation of all information technology projects at MWCOG. ·         Communicates directly and regularly with project stakeholders. ·         Tracks costs associated with projects and ensures projects are delivered on time and on budget. Committee Management ·         Provide staffing and technical support to technology focused committees at MWCOG. ·         Collaborate with technology professionals from MWCOG member jurisdictions in order to facilitate committee business. ·         Track tasks assigned by committee and report back on status. ·         Represent MWCOG in regional technology initiatives.   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES ·         Knowledge of help desk procedures and best practices. ·         Knowledge of local and wide-area network technologies, including Cisco networking hardware (switches, routers, firewalls, servers), management software, network operating systems and protocols (specifically TCP/IP). ·         Strong background in installing, maintaining, troubleshooting and managing Microsoft Windows-based computers in a networked environment. Strong understanding of Windows Active Directory. ·         Prior experience in supporting Microsoft Exchange Server, Microsoft SQL Server, and Microsoft SharePoint Server is preferred. ·         Experience with financial management systems and reporting beneficial. ·         Excellent customer service skills. ·         Ability to describe technical topics from a business perspective. ·         Good personnel management skills. ·         Ability to work on multiple projects with competing deadlines. ·         High attention to detail. ·         High degree of conscientiousness. EDUCATION AND EXPERIENCE A four-year college degree is required, preferably in Information Technology, Management Information Systems, Computer Science, or similar field of study. At least five years working in information technology on the level of a system engineer or above is required. Two or more years managing technical staff is preferred.  Cisco or project management certification a plus. COMMUNICATION SKILLS Ability to speak and write clearly in the English language is essential. Ability to work closely with others in an office environment is essential. Ability to effectively communicate goals and priorities to direct reports is essential. REASONING ABILITY The employee must be able to deduce correctly the root cause of an information technology problem, based on available data and his or her previous experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk, sit, stand and reach with hands or arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work in the COG data center will be necessary, which has a higher noise level than normal and is kept at a temperature no greater than 65°F. This will typically not represent more than ten hours per working week. EEO EMPLOYER To apply for this position, please submit your cover letter, salary history, and resume to: The Metropolitan Washington Council of Governments/ Human Resources 777 North Capitol Street, NE  Suite 300 Washington, DC  20002-4239 Visit our website at:  www.mwcog.org  or  Fax:  202-962-3715

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