This is a management position with responsibility for operations of MWCOG’s information technology systems and regional technology resource for MWCOG Members. This is a senior management position, with oversight of all MWCOG information technology systems, networks, computer operations, and IT contracts. The position will include coordination to ensure technology is incorporated into the workspaces at MWCOG, this includes conference rooms and boardrooms. Work is performed under the general supervision of the Chief Administrative Officer/Chief Financial Officer (CAO/CFO). In addition to the technology that is owned and operated by MWCOG, this position will serve as a technical and executive resource for MWCOG members to assist as needed with technical projects or regional programs as directed.
This position is responsible for Information Technology policy and standard recommendations for MWCOG and may lead discussions within the region on topics that would mutually benefit members. The Director of Information Technology may provide briefings for the MWCOG Board of Directors or other MWCOG committees on MWCOG IT programs or regional IT initiatives.
The work is performed under broadly defined missions and functions and general administrative direction with little technical guidance. The employee exercises full and final accountability on all matters associated with completing work assignments including determining work to be performed and the methods used. The complexity of the work is reflected in the need for planning, directing, and integrating a broad range of information and telecommunication services.
EXAMPLES OF INFORMATION TECHNOLOGY WORK
Implementation of long- and short-term strategic and operational plans for IT. Plans will align with MWCOG's strategic priorities, business needs and resource planning.
Maintains technological capabilities with innovative delivery models, appropriate to an organization of MWCOG’s size and scope, leveraging both outsourced and in-house service teams.
Institutes and enforces information security measures that are relevant to how MWCOG operates and appropriately balances information assurance with ease of access to information necessary for productivity, protects the information resources of the organization, ensures regulatory compliance, and provides leadership in the education of all staff on the ethical uses of those resources.
Development and support of organizational-wide Disaster Recovery and Business Continuity Plans for IT assets.
Leads an effective IT Team to ensure optimal performance and effectiveness.
Supervise the activities of the team in the execution of all IT responsibilities.
Develops, submits and manages the operational and budgetary requirements for technology solutions to support MWCOG’s strategy and business needs. Submits regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to an approved budget.
In close coordination with COG’s Chief Financial Officer, develop and implement the departmental operating and capital budgets, allocating resources to meet the departmental mission short and long-term.
Selection and prioritization of the organization's capital expenditures for technology.
Works with the Chief Financial Officer to develop financial business strategies as it relates to managing MWCOG’s IT Infrastructure, Information Security, and Operations.
Supports a culture of client service, continual improvement and collaboration within IT Services to effectively support the MWCOG’s stakeholder community.
Coordinates the training and education of all MWCOG’s employees on the proper and optimal use of enterprise technology resources, including the areas of security and information assurance.
Manages the design, planning, operation, security, and day-to-day operations of MWCOG’s on-premises and cloud-based datacenter infrastructure, network, servers, switches, and all data communications internally and with entities outside the agency.
Directs and manages the design, development, and implementation of processes, policies, and procedures necessary to support the optimal delivery of information services of the IT infrastructure.
In support of and coordination with MWCOG’s Senior Management team and respective departments and offices, develops, manages, maintains and evaluates current information technology hardware, software development tools; evaluates their ability to support specific requirements and interface with other equipment and systems.
Provides recommendations to best leverage hosted services and out-sourced capabilities; implements a smooth transition as needed.
Lead cross functional teams to implement projects in support of both internal operations and external member engagement. Partners with cross-functional business leaders and end users to create a vision for how technology can be a competitive differentiator for MWCOG and the region.
Maintain the technology roadmap aligned with current and future needs of MWCOG to best serve its members and stakeholders.
Lead daily operation of MWCOG’s IT infrastructure supporting conference space and teleworking capacity to ensure high performance uninterrupted operations supporting staff and members.
Performs other duties as assigned.
SUPERVISORY RESPONSIBLITIES
Manages and supervises team of technical staff which includes supervisory, technical and professional employees in the Information Technology office. Is responsible for the overall direction, coordination and evaluation of this unit.
Manage the work of contract, out-sourced services, and temporary personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Lead regional technology procurement efforts, work with MWCOG on regional procurements that can be used by all localities.
Responsibilities include interviewing; hiring, training employees, planning, assigning, and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge and experience with the design and use of information technology systems, financial management, and other administrative applications.
Demonstrated success in implementation of service providers, specifically in areas of security, email, telephony, and line of business applications.
Ability to work with non-technical staff to design technology-based solutions that improve business processes.
Extensive knowledge and experience with a wide variety of computer equipment, local and area-wide networks, telecommunications and office automation activities.
Demonstrated good judgment, oral and verbal communication skills, resourcefulness, and initiative.
Proven experience leading innovative digital enterprise transformation and implementing technologies and monitoring emerging technologies to enable productivity and growth for MWCOG and the region.
Lead the work of out-sourced consultants, members and other stakeholders in carrying out duties of MWCOG’s Director of IT.
Strong leadership capabilities to interface with local government members, business leaders, and other stakeholders.
Working knowledge of Microsoft Windows environments, including Microsoft Active Directory, Domain Services, and Microsoft SQL Server.
Extensive experience managing service desk and support services in a government-level environment.
Experience leading cross-functional teams in a technology services delivery capacity.
Experience in vendor management and large-scale IT outsourcing, with associated cost/budget accountability.
Demonstrated experience leading data center service-delivery teams, and prior experience working with leading Cloud services companies (e.g., AWS, Microsoft).
Demonstrated experience developing technology-operations strategy and organizing teams and vendor partners to deliver that strategy.
Experience managing organizational hardware, software, and infrastructure at an enterprise level.
Direct knowledge of mission critical system design, implementation and operation. Includes 24/7 365 systems for public safety and overall operations.
Knowledge of Cyber Security processes and proven ability to lead organization in cyber events.
Read, analyze, interpret common scientific and technical journals, financial reports, and legal documents.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Effectively present information to top management, public groups, and/or board of directors.
EDUCATION AND EXPERIENCE
Must have extensive (10 years) experience in information technology, telecommunications, or related field with at least 5 years in a senior management capacity which includes responsibility for oversight of day to day and strategic direction of IT programs, projects, and budget administration, program planning, implementation and administration.
Experience must include senior management experience in IT environment. Must have previous CIO experience.
Master’s degree in computer science, Information Systems Management, Information Technology, Geographic Information System or a closely related field. An equivalent combination of education and experience may be substituted for a master’s degree.
Experience in the non-profit, local government or membership association sector highly preferred.
Must have a strong customer service orientation and demonstrated ability to assess and evaluate needs while managing multiple tasks in a fast-paced environment.
Must have supervisory experience and be able to work well with others at all levels.
Must be able to prioritize requirement and responsibilities in an efficient and timely manner. Must have expert knowledge of information technology best practices.
Previous experience with Metropolitan Washington Regional Technology Programs.
COG currently operates in a “hybrid” manner, where an employee may be eligible to telework up to two days per week, pending supervisor and Executive Director approval.
Salary Range: $150,000 - $220,000 Salary Depends on Qualifications
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