Many area residents are experiencing financial hardship due to COVID-19.
The Metropolitan Washington Council of Governments (COG) and its Community Engagement Campaign, a partnership of area water and wastewater utilities, want everyone to know that help is available.
Residents are encouraged to contact their local water utility to explore options for settling their outstanding water bill, including setting up flexible payment plans or locating assistance.
AREA WATER UTILITY CONTACT INFORMATION
Alexandria Renew Enterprises
Phone: (703) 721-3500 Email: communications@alexrenew.com Customer Center || Contact Us Form
Arlington County
Phone: (703) 228-5000 Email: descontactcenter@arlingtonva.us COVID-19 Utility Relief: A special relief program has been established for customers having difficulty paying water-sewer bills during this difficult time. Apply at the following link or by calling (703) 228-5080 weekdays 9 a.m. to 5 p.m. Program FAQ.
DC Water
Phone: (202) 350-9649 Email: criac.residential@dc.gov Customer Assistance Programs
Fairfax Water
Phone: (703) 698-5800 Email: customers@fairfaxwater.org Payment Assistance Options
Frederick County
Phone: (301) 600-1025 Email: watersewerbilling@frederickcountyMD.gov Water and Sewer Utilities
Town of Leesburg
Phone: (703) 771-2713 Email: watersewer@leesburgva.gov Water & Sanitary Sewer Services
Loudoun Water
Phone: (571) 291-7880 Contact Us Form
Prince William County Service Authority
Phone Number: (703) 335-7950 (Monday - Friday between 8 a.m. and 5 p.m.) Email: customerservice@pwcsa.org Customer Assistance Programs
City of Rockville
Phone: (240) 314-8420 Email: utilitybilling@rockvillemd.gov Water and Sewer Services
Town of Vienna
Phone: (703) 255-6385 Water and Sewer Services
Virginia American Water
Phone: 1-800-452-6863 Customer Assistance Programs
WSSC Water
Phone: (301) 206-4001 Financial Assistance Programs